Product Designer Expert - UX/CX
at Navigos Search is a leading provider of Recruitment and HR solutions in Vietnam with over 20 years of expertise. We have the largest, most dedicated, and most experienced consulting team in two locations, Hanoi and HCMC.
$ Non-Public Gross Salary
Consultant
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Professional recruitment consulting with more than 5 years of working experience in headhunting firms, successfully being the supportive and responsive connector between talents and corporates. Now I am specified in recruiting talents for Banking / Finance services. Together with my team, I commit strongly to bringing the highest values to both candidates and clients.
Benefits
- Will be given in interview
- Will be given in interview
Benefits
- Will be given in interview
RESPONSIBILITIES
Develop & Conduct Customer research plan to identify pain point and opportunities, incl. qualitative and quantitative methodologiesCollaborate with Cross-funcional teams (business stakeholders in DF & BAU) to Align & Design End-to-end journey that solves User and Business pain points, but still maintain the consistency with bank's digital journey & customer experience standardWork with cross-functional teams (UX/UI designers, developers, consultants, architects and business stakeholders) to ensure effective implementation of designCollaborate with other stakeholders (PO, BA, UXUI, Data analyst, etc.) to analyze users behaviors & collect feedback to improve the digital journeysTracking customer satisfaction & respond quickly and effectively to customers’ challenges and issues arised when exprience in digital journeysEnsure the integrated & consistent customer experience across digital journeyRevised & Propose updades for CJ manual to guide the methodologies, responsibilities & deliverables of Design team in creating consistent digital customer journeys
Growth opportunity
Your Challenge
Will be given in interview
Promotion Opportunity
Will be given in interview
Requirements
Experienced in brand design, business/strategy consultancy, workshop facilitation/training, User Research, Customer Experience Design Projects.Familiar with Human-Centered Design, Design Thinking, Research, and CX/UX/UI areas.Experienced with using various collaboration tools and resources: Jira, Confluence, Figma, Miro, Zoom, Team.Excellent written and spoken communication skills in English and Vietnamese required.Experience working within both Waterfall and Agile/SCRUM methodologies
