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AFTERSALES MANAGER

at Branch Audi Official Dealer (Lien-A International Jsc)

Manager Ho Chi Minh Customer Service Automobile Manufacturers
$ Gross Salary from $2000
Financial

Benefits

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Other

Benefits

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The Job

RESPONSIBILITIES

Rights:
• Full Authority on Bonus Policy implementation / staff incentive program and adjustment as necessary
• Full Authority to set up internal service procedure (parts/customer advisor/technician)
• Full Authority to issue incident reports and warning letters to staff
• Full Authority on staff recruitment request and validation based on validated budget
• Full Authority on service staff replacement/termination
• Cooperate with Branch Service to complete JDs of all positions of Service Department
• Full Authority in setting up KPIs for Service Department and for staffs per quarter/year
• Full Authority on Discount to customer / partner (as per policy in place)
• Full Authority on Parts and Service Operation
• Full Authority on Customer care decision (as per policy in place)

Duties:
All Authorities listed above applies under the following conditions:
1. Reports to Importer provided on regular basis as per company policy and manufacturer policy in effect
2. Reports to BOD and importer After Sales Manager for all cases outside of policy in effect
3. All decisions must be coordinated with importer BEFORE implementation

Benefits:
- Attractive salary + 13th month salary
- Performance Bonus
- Other Benefits According Company's Policy

Growth opportunity

Your Challenge

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Promotion Opportunity

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The job

Requirements

• Males, from 35 years old
• University Degree, in field: Automobile, business development, Car Mechanical
• Experience from 5 years and above, in level Manager
• Ability to provide business consultancy, solid knowledge and have a passion on automotive vehicle.
• Excellent sociability, customer service skill and communication skill
• Strong training skill and coaching skill
• Strong command of spoken and written English.
• Understanding of service business, Aftersales operation process.
• Analytical, problem solving and able to coach

About

Company

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Company culture

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Get to know your line manager
You will report to: CEO
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