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Head of Presale Support

at one of the top companies that provide IT solutions and services

Vice Director Ho Chi Minh Sales B2B IT Consulting & Other Services
$ Gross Salary from $2700 to $3000
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The Job

RESPONSIBILITIES

Job Purpose
The Head of Presale Support is a key role related to the business expansion. The candidate should be a hands-on technology leader with a proven history of working within IT outsourcing businesses and entrepreneurial setups. The role requires a strong background in Presales and Bid Management and a good understanding of Application architecture and software development. The person should have a proven experience in building client relationship and senior stakeholder management. The candidate must have the ability to engage in opening discussions with stakeholders (either company onsite team or customers) rapidly identifying their requirements and issues and both outlining and effectively communicating solutions appropriate to resolving their issues. The role requires continuously improving the Bid and Presales processes, bringing in efficiencies and ensuring agility in responding to opportunities. The role will include quickly mobilising a Bid Team consisting of Technical Architects, Business Analysts and Project Managers (acting as Bid Managers). In addition, this role will be responsible for managing and developing the offshore Bid and Presales team and encouraging the team to be on a continuous learning path.

Responsibilities:
1. Presale Support
• Manage presale support team in Vietnam to provide presale support for company global
• Manage full bid cycle from lead to close for owned opportunities
• Own the quality of overall deliverables throughout end-to-end sales process
• Work closely with Architects and Analysts in order to design solutions to customer needs - identifying any requirements for adaptations
• Facilitate workshops that assist in shaping solutions during the sales cycle
• Build strong value propositions for the company that highlight our key strengths
• Work with the delivery organisation to deliver commercial models for proposals
2. Solutions
• Work with the Business Analysts, Developers and Stakeholders and act as a conduit to identifying the best-in-class solutions and ensuring the successful delivery of proposals
• Lead requirements capture & solution shaping, help with prototyping and proof of concept development as required
3. Delivery
• Project Delivery
• Act as the overall lead for assigned presales opportunities
• Provide post-sales support to project managers and make the handover process smooth
• Take ownership and responsibility for customers’ risks and issues, when required
• Challenge the delivery team to define & deliver new solutions that enhance the Solutions portfolios
• Keep abreast of emerging technologies
• Strong understanding of modern applications and technologies

Growth opportunity

Your Challenge

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The job

Requirements

Essential skills/experience
• Previous experience in a customer-facing role
• A degree level qualification or equivalent business experience.
• Excellent skills in writing proposals spanning business and technology domains
• Must have a good understanding of Enterprise systems, Digital Technology including Cloud, Mobility, Big Data Analytics, Blockchain and IoT and preferably, some hands-on development experience
• Keen learner with the ability to quickly understand the architecture of new and emerging technologies and objectively challenge the solutions proposed by the delivery team
• Good understanding of systems integration, understanding of Data Modelling and Data Management, HTML5 and evolving JavaScript based UI technologies, Cloud eco system, Azure/AWS, software architecture and design, full life cycle experience in application development, Project Management methodologies, Agile Delivery, multi-tier distributed architecture etc.
• Substantial experience in a commercial aspect of a bid
• Experience in communicating complex technical information to a variety of audiences

Key Attributes
• Responsible for the processes, methods and quality standards that apply to our bids and proposals, and demonstrate usage of analysis and reporting to refine our bid-winning strategies on an ongoing basis
• Strong numerical and analytical skills, as well as previous experience of managing budgets and staff
• Accomplished, all-round communicator, who can influence people at director level both inside and outside the organisation
• Lead in new bids from concept through to fruition ensuring offers are clearly articulated, costs are estimated and signed off and final submissions are reviewed.
• Produce a bid strategy
• Produce bid timeline and allocation of responsibilities
• Responsibility for the quality of all aspects of the bid, including written documentation and presentations, ensuring written work is clear, concise and compelling
• Complete sections of the bid writing where bespoke to the client
• Maintain and update bid library and bid software
• Line manage Bid Coordinator
• Vietnamese and English

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Get to know your line manager
You will report to: Sales Department Manager
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