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Call Center GM

at Navigos Search is the leading, most experienced and highly qualified executive recruitment firm in Vietnam. Our mission is to help people and companies achieve their dream. We do this by matching talented individuals to the jobs for which they are be

Director Ha Noi Customer Service Hotels, Resorts & Cruise Lines
$ Gross Salary from $3000 to $4500
Know the

Consultant

Recruitment Consultant at
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Consultant information:

Having over 6 years working in services industry, I am now specified in recruiting talents for Professional Services, including Hospitality,  Groups, Education, Health Care and NGOs. My experiences in the services industry allow me to understand what companies/ organizations and candidates in this sector need. My goal is to match talented candidates to suitable organizations where they can show their full potentials and contribute the best for the long-term development of our working partners. Together with my team, I commit strongly to bring the highest values to both our customers and candidates.

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Financial

Benefits

  • 13th month bonus
Other

Benefits

The Job

RESPONSIBILITIES

We are seeking an experienced General Manager for a call center to work in a fast-moving, highly acquisitive global group that designs, markets, and sells a new luxury resort applied internationally successful vacation concept in Vietnam.
The individual will have responsibility for the whole Call Center management in a branch that invites customers to attend company’s sales events held by the Company. They will be accountable for recruiting, leading, and mentoring the call center's human resources and for achieving target call volumes and event bookings.
Size of call center: 150+ employees

RESPONSIBILITIES:
-To push forward call center with the scale of 150 staffs including Tele Manager, Tele Leaders, Tele agents, and other supporting positions.
-To manage the call center to achieve the Company's target of attending couples to each of the Company's events held daily.
-To create a process workflow for telemarketing, follow-up, and qualification of leads.
-To develop call scripts for telemarketer's use with

Growth opportunity

Your Challenge

Will be given in interview

Promotion Opportunity

Will be given in interview

The job

Requirements

- Bachelor's Degree or equivalent.
- At least eight years of experience in Call center, in which three years at least experience in managing a call-center scale of at least 100 people with proven records.
- Experience of working for a Multi-national company is an advantage.
- Performance-oriented and can work under high pressure.
- Fluent in English (both written and spoken).
- Target oriented person
- Ability to motivate and understand human needs

About

Company

History Will be given in interview

Company culture

Will be given in interview
Get to know your line manager
You will report to: Director of Telemarketing & Lead Generation (Expat)
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