[CLOSED] Customer Insight Manager
at Our Client is a leading bank in Vietnam
$ Non-Public Gross Salary
Consultant
Consultant company name is shown only to Premium users
“I’M GONNA MAKE HIM AN OFFER HE CAN’T REFUSE”
I started my career in recruitment consultancy immediately after graduation at Vietnamworks, where I have developed the first steps of my progress for almost 3 years. Experienced and well connected, I joined Navigos Search earlier last year as a professional recruitment consultant responsible for attracting talents who work in Banking and Financial Services sectors. My background and knowledge of the industry support me tremendously in providing excellent service to clients and insightful advice to potential candidates.
As an introvert, enthusiastic and result-driven, I am passionate about bringing the best move to talents and the greatest recruitment solution to clients. With a high sense of responsibility and morality, I successfully build trust and good partnership within my network and clients alike. I believe that it is the recruitment consultant’s job to direct potential candidates to the right attitude, right position, and right employer and help them develop the right career path. A true team player, I always seek opportunities to motivate other colleagues to progress together.”
Benefits
- Will be given in interview
Benefits
- Will be given in interview
RESPONSIBILITIES
1. Formulating and implementing annual business plans for the USME sub-segments (SME / MSME)
- Developing, organizing the business plans, annual action programs for the sub-segment in charge
- Managing business results, action programs, being responsible of business results for the sub-segments, business programs
2. Analyzing and identifying the potential subdivisions of USME (SME / MSME)
- Participating in building criteria to identify sub-segment customers
- Researching and analyzing in order to understand the characteristics, needs and potential of each sub-segment and setting the corresponding price requirements.
+ Collecting market information (GSO, Tax…)
+ Evaluating the affection factors (the characteristics, needs, behavior ...)
+ Analyzing customer insight reports for each sub-segment (characteristics, needs, behaviors, price requirements, level of competition in banking and finance, risk, opportunities ...)
- Coordinating sales management and marketing programs to promote the segment in charge
- Searching, developing potential source of Sales force for the following sub-segments:
+ Maintaining & developing relationships with industry, economic zones, etc. to find information on customers in the sub-segment.
+ Selecting the list of warm leads, allocating the list to the sales channel, sales force to exploit
3. Effective management (SME / MSME)
- Proposing orientations on business policies, requirements on trading and service, sales channels, risk management requirements
- Developing business modeling for key sub-segments (approach, value chain identification, cross selling, sales force, sales support)
- Making business plans for the segment, sub-segments:
+ Financial plan for month/ quarter/ year
+ Business strategies for the Branch/ Region are selected for business implementation in each key segment
+ Plan to support, promote sales to the key segment
- Effective segmentation management (revenue, costs, profits, overdue debt ...)
+ Periodic assessment (month/ quarter/ year) of business performance
+ Suggest policies and solutions to increase business efficiency of the sub-segment
- Developing the process, tools and effective portfolio management of warm leads in the segment, sub-segment
+ Developing tools, distribution process, potential list management
+ Monitoring, evaluating progress, efficiency of exploiting potential resources, proposing improvement measures
Growth opportunity
Your Challenge
Will be given in interview
Promotion Opportunity
Will be given in interview
Requirements
1. Qualifications:
- Bachelor’s Degree or above majoring in Economics/ Banking/ Finance/ Marketing/ Business Administration
2. Experience:
- Minimum of 5 years experience in financial analysis/ credit/ market research, marketing in banking and financial
- Having working experience related to Business Banking is preferable
- In-depth understanding of USME's segment / sub-segment strategy, model, and business model (SME / MSME)
- Deep understanding of valuation methods for each segment / sub-segment and USME (SME / MSME)
- Understanding the legal provisions in banking/ finance
3. Skills:
- Researching, analyzing and understanding the trend of developing products and banking financial services for Business Banking
- Skills to develop business models, business programs for each segment / sub-segment for Business Banking
- Ability to plan and organize, qualitative analysis, interpersonal skills, competitors’ information…
