[CLOSED] Operational Management Manager (Banking industry only)
at a big foreign bank
$ Gross Salary from $3500 to $5000
Consultant
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Background of 4 years’ experience Sale both in foreign banks and being a former Management Consultant for different industries and businesses have given me a chance to encounter different people in term of behaviour, motivational and expertise, learn from it, and above all successfully connect those element together to bring result and satisfaction for my clients.
Currently focus on Banking and Financial sector recruitment at Navigos Search. I believe the knowledge acquired regarding Sale and Management Consulting would be beneficial to my future candidate and clients at Navigos Search.
I’m offering exceptional services for both of clients and candidates with the intention to help both speaking the same language. Each talents with best capabilities will be chosen in order to provide outstanding services to help our client’s business grow in this ongoing competitive market. At the same time, candidates could also find the place they belong to and see a continuous grow in their career development, a win-win scenario is what I’m looking for and strive to achieve on daily basis.
Benefits
- Will be given in interview
Benefits
- Will be given in interview
RESPONSIBILITIES
The Operational Management (OM) Team, namely HOST COO Office, will deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in HOST COO Office, working with Global Functions such as Communications, Finance, HR or Strategy & Planning where required. The OM Team will drive continuous improvement across the Group/Region/Country COO structure in areas such as Change Execution, Financial Management and People.
In this role, you will work closely with Head of Operational Management and country COO in executing these following responsibilities:
• Customer Centricity - support line manager in driving the Customer Centricity together with business lines to improve the end-to-end customer journey through embedding of efficient customer complaint management, mindset shift, robust MI to drive better customer engagement and satisfaction
• Project/ Change Execution – support line manager with region/country specific programmes supporting Group/Region/Country COO strategic actions’ execution or provide governance oversight on cross-line of Global Business/ Global Functions
• Risk Management - support line manager in effectively mitigating the risks and improving the control environment
• Financial Management – support line manager in providing robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
• Governance & Documentation – support line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
• Regulatory evolution management – support line manager/ COO in managing the implementation of regulatory changes with RC oversight to achieve effective implementation and full compliance
Growth opportunity
Your Challenge
Will be given in interview
Promotion Opportunity
Will be given in interview
Requirements
To be successful in the role, you should meet the following requirements:
• Proven experience in project management with an ability to influence at different levels and lead projects effectively with minimal supervision
• Strong ability to articulate issues concisely and in simple language to support problem analysis and solutions
• Excellent verbal and written communications skills
• Excellent interpersonal skills, coupled with the ability to work within a matrix management structure, build and maintain solid relationships with various stakeholders to deliver at pace
• Solid knowledge of the external environment – regulatory, political, competitors, etc
• 5 years experience ideally within a global organization
