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JOB PURPOSE:

This position is responsible for managing department reporting and analytics for Forecast and Budgeting Cycle
The role carries a Retail Operational function in terms of day-to-day operation efficiency enhancement and retail projects with business focus. He/ She will be engaged in various projects including taskforces and boutique opening and expansion, etc…
Provide administrative support to Division Head, Retail team and Division team where applicable

 
ROLES AND RESPONSIBILITIES:    

BUSINESS SUPPORT


Coordinate and prepare monthly department division, business/ operational reports to support retail management. Generate business insights and prepare key presentations for management/ seminar/ meetings
Perform data consolidation, data input to generate the variance analysis for review by the Division Lead
Work closely with Business Finance in addressing questions on the budget and forecast results


RETAIL OPERATIONS:


Support in charge of daily boutique operations like stationery, services (security, flower, F&B, cleaning, laundry, etc…) in terms of request approval, budget control, timely and quality deliveries
Be the bridge between Office and Retail team to enhance 360 orchestration of collection launch in Boutique and to support all communications, constantly provide feedbacks to improve Retail efficiency
Collaborate with IT on improving operation efficiency (stock scanner machine, POS, new printer, iPhone for employees)
Work with logistic team and delivery service if any
In charge of uniform tasks including order, destroy, locally source if any
In charge of POS tools


STORE (included BOH/ RSO) SAFETY AND MAINTAINANCE:


Main point of contact for all related Maintenance topics, work hands in hands with relevant counterparts to ensure BTQ always highly presentable
Support in new arrangement or improvement of BOH, RSO if any
Obtain approval of all PRO related to maintenance and ensure the yearly budget is well followed (budget control)


PROJECT AND OPERATION MANAGEMENT ACTIVITIES


To collaborate with Retail Ops and Business Service team in Boutique opening/ expansion plans, maintain timelines for each project. Drive individual projects through to delivery, resolving day to day challenges with the right people at the right time.


OTHERS:


Legal support: report fake products, unauthorized logo usage to Regional Trade Mark protection team for actions and support them if any
Support team with SPM for in-store activities or customer events
Support Retail staff for business travels: flight ticket, accommodation
Support Retail team with necessary preparations for new comers

Person Specifications:

Academic / Professional Qualifications
Degree with major in Business Administration, Economics or related discipline

Work Experience

Minimum 3 years of experience with a clear Retail and Client centric mindset
Administrative support with Experience working in large organizations is a plus

 
Required Competencies

Passion in Luxury Fashion & Watches and Fine Jewelry
Steep learning curve and strong intellectual curiosity: proactivity and curiosity to set personal learning agenda, know what questions to ask, how to navigate in the organization to learn and not afraid to go seek an answer
Excellent project management and problem-solving skills and creativity: ability to apply down-to-earth and logical reasoning; willingness to push creative thinking beyond the boundaries of existing practices
Practicality and action oriented: ability to handle ambiguity and function under time pressure and stress; ability to roll ups sleeves to get things done
Detailed oriented and data savviness: ability to perform robust quantitative and qualitative analysis and derive insights from the data
Outstanding communication and presentation skills: ability to express ideas succinctly in both written and verbal communications, confidence to convince stakeholders and vendors, ability to build rapport with team members and interact with executives and frontline.
Team player, relationship builder and knows perfectly how to work autonomously. Ability to develop an effective working relationship with cross functional associates. Able to collaborate effectively with Asia Pacific department team and other departments in Asia
Excellent command of both spoken and written English and Vietnamese
Proficient computer skills, especially Excel data analysis and PowerPoint presentations
Highly computer literate and number sensitive
Able to work independently
Enthusiastic, self-motivated, and able to work under pressure