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[CLOSED] Director of Customer Experience & Portfolio Management

at Our Client is a leading bank in Vietnam

Director Ha Noi Planning/Projects Diversified Banks
$ Non-Public Gross Salary
Know the


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Consultant information:

I started my career in recruitment consultancy at Navigos Search after spending more than 4 years working as a project coordinator to successfully set up an office for a Japan Studies program in Vietnam.

At Navigos Search, I work closely with a team of professional recruitment consultants in representing clients in Banking and Finance sector to attract the best talents in the market to place senior to management level positions. I have successfully fulfilled numerous placements to leading foreign and local banks, Vietnamese conglomerates and Japanese enterprises. My ability to provide insightful market information, listen and match the right people with the right jobs allows me to build an extensive network of professionals.


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  • Will be given in interview


  • Will be given in interview
The Job


1. Daily Task:
• Manage portfolio’s performance, including: profitability, customer satisfaction, sale results, services, and sales channels.
• Understand the behaviors and the needs of customers in the portfolio, thereby offering recommendations on service standards, products, prices and programs for customers to increase Customer Satisfaction and Bank Effectiveness.
• Responsible for approving exceptions related to the client management portfolio, ensuring the portfolio’s performance to a high level.
• Manage the customer experience in portfolio

2. Personnel Management & Development:
• Ensure operation’s activities complying with Policies, Regulations, Procedures, Internal Guidelines, and Service Level Agreement (SLAs)
• Resources management (Development Plan, Human Resources Coordination, Training, Career roadmap, setting up a system to record and evaluate staff’s performance, etc.)
• Make and manage the budget plan according to annual plan.
• Organize the operation implementation based on the business plan and Department’s strategy.

Growth opportunity

Your Challenge

Will be given in interview

Promotion Opportunity

Will be given in interview

The job


1. Qualifications:
- Bachelor’s Degree majoring in Economics, Banking and Finance.

2. Experience:
- 5 years of management experience, good knowledge of Financial Systems, Retail Banking
- Understanding Retail Products/Services
- Understanding Regulations/Operation Procedures in PFL

3. Skills:
- Qualitative analysis
- Control Cost
- Leadership
- Strategic thinking



Revenue Size Small and Medium Enterprises ($10 million - $1 billion)
History Will be given in interview
Employees Enterprise Size (1001 +)

Company culture

Will be given in interview
Get to know your line manager
You will report to: CEO