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[CLOSED] Mall Operations Manager

at a foreign real estate investor

Manager Ha Noi Business Operations Real Estate Development
$ Gross Salary from $2000 to $2500
Know the


Career Consultant at
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Consultant information:

As an expert in recruitment consultancy, I am specified in recruiting talents for Professional Services sectors including Real Estate, Hospitality, Entertainment, Outsourcing Services, Education and Clinic. Prior to Navigos Search, I was an experienced Human Resource Specialist with more than 6 years practicing talent acquisition – sourcing and interviewing suitable candidates for global garment manufacturers and real estate developers. My understanding of both HR practices and industry knowledge allows me to immensely appreciate the importance of manpower within an organization.

At Navigos Search, I am working relentlessly to seek for the right opportunities to match excellent candidates to suitable positions. Together with my team, I assist high-profile clients in the search for the brightest candidates in the market. My commitment and focus to deliver quality results allow me to achieved desirable prizes after only months of joining Navigos Search.

Beyond contributing valuable service to clients and candidates, I am also passionate about transferring my knowledge and understanding of the industry, developing skills and leadership to other team members and young students through internal and external training and workshops. 

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  • Will be given in interview


  • Will be given in interview
The Job


Purpose of Job:
The primary purpose of this position is to protect and enhance Centre by identifying centre objectives, and through the direction of subordinates and the performance of income producing activity, translate these objectives into operations, marketing, leasing and other profit enhancing programs.

Key Responsibilities and Accountabilities:
1. Create a First-ever shopping experience for customers through:
- Establishing and maintaining exceptional operating standards including: maximizing contracted services, oversight of the property’s preventative maintenance program, development of a comprehensive energy and capital plan.
- Developing and executing, in coordination with Marketing Team and TM Team, a comprehensive marketing plan that enhances Center as well as Township and key retailer sales, enhances revenues, deliver compelling mall programming and maximize technological resources such as social media to connect with shoppers.

2. Maximize Earning before Interest, Tax, Depreciation and Amortization (EBITDA) of Centre
- Conducting a deliberate process of increasing all potential income sources, while controlling expenses within SOPs, Calpex and Opex.
- Developing and implement a comprehensive Strategic Business Plan which addresses the opportunities and needs of the Centre.
- Maximizing permanent leasing results (LLT) through the development and oversight of the local tenant leasing process from lead generation to tenant opening.

3. Professionally represent the Company and develop strong relationships with existing and prospective tenants.
- Proactively respond to tenant issues, conduct formal and informal tenant meetings to promote/discuss marketing, operations and security.
- Support Tenant Coordination and work with local governmental permit agencies to overcome obstacles that can delay tenant fit-out.

4. Ensure the mall’s safety, security and property are well managed through:
- Closely working with Security Team/Security Services Provider to establish a customized safety and security program and Comprehensive Emergency Management Plan (CEMP) customized for each property.
- Closely working with Technical Team to establish and execute Tenant Handbook; Tenant Fit-out guidelines; Centre Operation Manual.

5. Execute procurement in compliance with Groups SOPs and daily management of sub-contractors, consumables and equipment such as cleaning service; maintenance service; landscape service…

6. Develop and retain a highly skilled mall team.

Growth opportunity

Your Challenge

Will be given in interview

Promotion Opportunity

Will be given in interview

The job


• Bachelor’s Degree
• Ability to read, analyze and interpret complex documents
• Effective writing and communication skills in public speaking
• Good working knowledge of budgeting, accounting and financial analysis
• Minimum 5 years of experience or training in Real estate and shopping centers or equivalent retail environment
• Excellent Teamwork
• Outstanding customer service
• Communication
• Decision Making & sound judgment
• Professional Knowledge
• Training and coaching
• Personal Leadership
• Financial awareness & analytical thinking
• Creating a supportive work environment



Revenue Size Will be given in interview
History Will be given in interview
Employees Will be given in interview

Company culture

Will be given in interview
Get to know your line manager
You will report to: General Director