[CLOSED] Head of Customer Experience
at an insurance company
$ Non-Public Gross Salary
Consultant
Consultant company name is shown only to Premium users
Nhung is a Recruitment Consultant with a strong background as a Researcher at Navigos Search. During her 2 years of experience in the Executive Search Business, Nhung has built up an expansive network of contacts in many industries, especially Insurance and Financial Service – one of Vietnam’s fastest growing industries. Her clients include some of the country’s biggest insurance as well as international firms.
Nhung is a hard-working and enthusiastic consultant who is determined to exceed clients’ expectations. Her background as a Researcher gives her a keen eye for details and the remarkable ability to quickly grasp each employer’s needs. She understands better than anyone the importance of a thorough market research before the selection of candidate. Therefore, as a member of the Banking and Financial Services team, Nhung has helped many clients fill senior positions such as Sales & Marketing Manager, Accounting Manager and Human Resource Manager. With a strong passion for her job and an ever-expanding network of high-profile clients as well as candidates, she is well on her way to complete even bigger placements in the near future.
Benefits
- Will be given in interview
Benefits
- Will be given in interview
RESPONSIBILITIES
• Acts as the business unit lead in collecting customer and market intelligence and supporting sales and marketing efforts. Coaches team to most effectively position and present product features for target market segments.
• Trains and updates sales, marketing, customer support, and engagement teams on product features, benefits and positioning; and gathers and communicates competitive intelligence, including points of differentiation for products.
• Collaborates with sales teams on strategy and identifying focused topics for client meetings.
• Directs customer experience team and collaborates with marketing, editorial, and product teams on execution of sales strategies.
• Gathers and analyzes customer and market intelligence. Coordinates and collaborates on market and subscriber research for guidance in strategic planning, product positioning, new product development, pricing strategy, and evaluation of tactical programs.
• Tracks, analyzes, and communicates to stakeholders customer feedback, competitive developments in the industry, including competitors’ new products, product enhancements, pricing, and promotions. Liaises with editorial and other teams to ensure customers’ inquiries are answered in a timely manner.
• Partners with our clients and internal teams to develop product road maps, marketing and content strategy.
Growth opportunity
Your Challenge
Will be given in interview
Promotion Opportunity
Will be given in interview
Requirements
• Bachelor’s degree in business, or a related field
• Minimum 10+ years’ progressive experience in an appropriate combination of business activities including sales, sales enablement, product management, consulting services, and customer support.
• Knowledge of customer relationship management (CRM), support systems, and management of support operations.
• Will act as a subject matter expert on Bloomberg Law and its practice specific resources.
• Strong presentation skills with ability to represent the Legal business unit effectively both inside and outside of Bloomberg BNA.
• Develop deeper insights about our clients, the legal industry and the legal marketplace.
• Must possess a strong background in:
- Account management and client relationships
- Legal industry and technology trends
- Competitive Intelligence
- Product education and release strategies
• Strong analytical, organizational and interpersonal skills.
• Must be highly a collaborative individual with demonstrated ability to manage change, influence others, and to effectively communicate at all levels of the organization.
• Self-starter who sets high standards of performance and leads by personal example.
